FAQs

Where do I enter my coupon/discount code?
Add the items you wish to purchase to your cart and proceed to checkout. Select to check out with PayPal and you will be directed to PayPal to enter your payment information. When this is complete you will be redirected back to the Bonita Patterns checkout page where you will now see a field to enter the coupon/discount code. Enter code and click on APPLY and finally click on COMPLETE MY PURCHASE.

How do I receive my patterns?
After your payment has processed and your purchase is complete, you will receive an email to your PayPal email address from notifications@fetchapp.com which will contain the link you need to click on to download your patterns.

Hey, I never received the email with my download link! How come?
The email is automatically generated once your payment and checkout has been processed. You will receive the email from notifications@fetchapp.com. If you do not see it in your inbox please make sure to check your spam/junk folder in case the email gets filtered. To avoid emails being filtered in the future please make sure to add notifications@fetchapp.com to your email account address book. If you still can not locate your email please contact Luanna by sending an email to orders@bonitapatterns.com and make sure to include your order number along with which website you placed the order from.

Ugh!!! I need help with a pattern, who do I contact?
We're always here to help! If you need any technical assistance with a pattern please contact us by sending an email to patternsupport@bonitapatterns.com and we'll help you get through any issues. All pattern support emails will be answered within 48 hours.

I found a mistake on the website, who should I contact?
Thanks for catching that! Please let Luanna know by sending her an email to orders@bonitapatterns.com